Returns & Refunds Policy

You are entitled to apply for a refund on your order within 30 days without giving any reason for doing so as long as the item is in original packaging and UNOPENED. Original shipping costs will be deducted from the refund amount.

The deadline for cancelling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@gainsfitness.ca

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days

  • The goods are in the original packaging and UNOPENED

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following shipping address ONLY after a return has been discussed and approved :

102, 17750 56 Ave Suite #514, Surrey, BC V3S 1K4 OR EFC Distribution facilities in Calgary, Toronto and Saskatoon, Canada. Customer Service will notify where the returns need to be sent*.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we choose reliable and trackable mail services such as UPS, Diamond Delivery and Canpar. Please note, that we cannot issue a refund without an actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at info@gainsfitness.ca and we will usually get back within 1 hour during business hours.